SHIPPING POLICY

At Whitens, we are committed to providing you with a smooth and timely delivery experience. Please read our shipping policy carefully to understand how we process and handle your orders.

1. Order Processing Time

  • Processing Time: Orders are typically processed within 1-2 business days (excluding weekends and holidays) after your payment is successfully confirmed.
  • Delays: If we are experiencing a high volume of orders, shipments may be delayed. We will notify you via email if there is a significant delay in processing your order.

2. Shipping Rates and Delivery Times

We offer the following shipping option:

  • Standard Shipping: 3-7 business days

Delivery times are estimates and start from the date of shipping, not the order date. Actual delivery times may vary based on location and other factors such as weather, carrier delays, and customs processing (for international orders).

3. Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking information. You can track your order through the provided carrier’s tracking service.

4. Shipping Address

Please ensure that your shipping address is correct and complete at checkout. Whitens is not responsible for orders shipped to incorrect or incomplete addresses. If you realise you’ve entered the wrong address, please contact us immediately at [whitens.pk@gmail.com]. We will do our best to assist, but cannot guarantee changes after the order has been processed.

6. Shipping Delays

Occasionally, shipping delays may occur due to factors beyond our control, such as carrier delays or customs clearance. Sahla is not responsible for such delays but will work with the carrier to resolve any issues as soon as possible.

7. Lost or Damaged Packages

  • Lost Packages: If your package is lost during transit, please contact us at [whitens.pk@gmail.com], and we will work with the carrier to resolve the issue. However, we cannot be held responsible for packages lost after being marked as delivered.
  • Damaged Packages: If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We will evaluate the situation and assist in resolving the issue, including offering a replacement or refund if necessary.

8. Changes to Shipping Policy

We reserve the right to update this shipping policy at any time. Any changes will be reflected on this page, and it is your responsibility to review the shipping policy before making a purchase.

9. Contact Us

For any questions or concerns regarding your shipment, please contact us at:

Whitens Support
Email: whitens.pk@gmail.com

Phone:  +92 336 4067891