REFUND POLICY

We at Whitens strive to ensure you are completely satisfied with your purchase. If for any reason you are not satisfied with your Whitens purchase, we offer the following return and refund policy:

Returns

  1. Eligibility:

    • Items must be unused, in the original packaging, and returned within 7 days of the purchase date.
    • Products that have been opened or used are non-refundable due to hygiene and safety reasons.

  2. Return Process:

    • To initiate a return, please contact our Customer Service at Email: whitens.pk@gmail.com or Phone: +92 336 4067891 with your order number and reason for return.
    • Once your return is approved, you will receive a return shipping label.
    • Customers are responsible for return shipping fees unless the product is defective or incorrect.

  3. Non-Returnable Items:

    • Opened, used, or damaged products cannot be returned.
    • Sale items or gift cards are not eligible for returns.

Refunds

  1. Refund Process:

    • Upon receiving and inspecting the returned item, we will notify you via email regarding the status of your refund.
    • Approved refunds will be processed back to your original payment method within 7-10 business days.

  2. Partial Refunds:

    • If items are returned in damaged or opened condition, we reserve the right to issue a partial refund.

  3. Late or Missing Refunds:

    • If you haven’t received your refund after the 10 business days, please check with your bank or credit card provider. If the issue persists, contact us at "whitens.pk@gmail.com/+92 336 4067891".

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at

Email: whitens.pk@gmail.com
Phone:  +92 336 4067891